Finding the right apartment should be simple and stress-free. Below are answers to some of the most common questions about our community, amenities, and leasing process. If you don't see what you're looking for, our leasing team is happy to help.

Still have questions? Contact us today to learn more, schedule a tour, or start your application.

Leasing & Application

Berkshire Main Street has luxury studio, one, two, and three-bedroom apartment floor plans. All feature spacious, open-concept floor plans, 10' ceilings in more homes, and gourmet kitchens.

Applicants generally need to demonstrate a gross monthly income of at least 2.5 times the rent, either individually or combined.
Guarantors may be added for applicants who need income support, provided they meet required financial qualifications.
Applications are completed online through the leasing portal and include identity and income verification.
A government-issued photo ID and income verification documents are required during the application process.
Screening includes credit history, rental history, identity verification, and background review.
Lease lengths vary and are offered within a defined seasonal availability window rather than short-term monthly options.
Applications can be submitted in advance when units are available for the desired move-in timeframe.
Approval is based on a combination of financial stability, screening results, and rental history.

Amenities & Community Features

The community offers a variety of amenities, including a fitness center, EV charging, BBQ areas, a coffee bar, and gated access features.

The clubhouse serves as a shared space for social gatherings and resident activities.
Residents have access to modern social areas designed for relaxation, work, and community engagement.

Location & Neighborhood

The neighborhood is located in Old West Durham with a mix of historic charm and modern urban convenience. It is positioned near Duke University, downtown Durham, and nearby restaurants and shops.

The location offers walkable access to dining, entertainment, and essential neighborhood services.

Pet Policy

The community welcomes cats and dogs with a limit of two pets per apartment.

Per Berkshire Main Street pet policy, all pets must be registered through the Pet Screening platform and approved before move-in.

Berkshire's pet policy has no weight limit. The following breeds are generally prohibited: 

• Akita 
• American Staffordshire Terrier/Bull Terrier (aka Pit Bull) 
• Presa Canario 
• Chow Chow 
• Doberman Pinscher 
• German Shepherd 
• Great Dane 
• All Husky & Malamute breeds 
• Rottweiler 
• Wolf/Restricted breed mix 

Service animals are generally exempt regardless of breed. Management must approve all animals. Lease holders and applicable occupants are required to complete a Pet Screening Profile.

Residents must complete a pet profile and submit verification through the required screening system.

Tours & Office Information

The office operates on weekdays and Saturdays with scheduled hours and is closed on Sundays and Mondays.

Prospective residents can choose between escorted in-person tours, virtual, and self-guided tour options.

Tours can be arranged through the leasing team or online scheduling tools linked to the community website.

The leasing office details can be found on our contact page.

Renewals & Lease Changes

Renewal offers are typically sent about 75 days before the lease expiration date.

Residents can review multiple lease term options and select their preferred renewal in the resident portal.

Lease transfers require management review and approval based on eligibility and availability.
Lease terms are structured around fixed-duration agreements rather than short monthly extensions.

Resident Services & Maintenance

Requests can be submitted through the portal, email, phone, or in person during office hours.
Emergencies include loss of power, flooding, fire, HVAC failure, and other urgent habitability issues.
Lockouts are handled based on specific circumstances and may require office assistance or resident responsibility depending on the situation.
Residents can visit the leasing office for troubleshooting or replacement of garage access credentials.

Policies & Community Guidelines

Residents must provide proof of valid renter’s insurance through the designated verification platform.
Noise issues are typically handled through local enforcement channels or escalated based on severity.
Packages are received through a designated parcel system rather than direct office acceptance.